Privacy Policy
Last updated: October 5, 2026
1. About this policy
Jet Digital Inc. ("Jet Digital", "we", "us") makes JetStream accelerated file transfer software. This policy explains what personal information we collect through our website at gojetstream.io, how we use it, and the rights you have over it.
It covers our website, our marketing and sales activity, and our support desk. It does not cover the files you move using JetStream software.
If you have questions about this policy, contact our Privacy Officer at privacy@gojetstream.io.
2. JetStream software and your files
JetStream is software you run on your own servers. When you transfer a file, it moves directly between systems you control and systems your recipient controls. It does not pass through Jet Digital infrastructure, we do not hold a copy of it, and we cannot access it.
One exception, and we want to be specific about it. When you contact our support desk, you may send us diagnostic logs or files to help us investigate. Those logs can contain information about your environment (e.g. usernames, file and folder paths, directory structures, IP addresses). We see what you choose to send us.
When that happens:
- We use it only to resolve the issue you contacted us about.
- Your ticket is handled in our support desk system. Any logs or files you send are stored separately in our business cloud storage. We can tell you which providers we use on request.
- Access is limited to support and engineering staff working on your case.
- We keep them for 30 days after your case is closed, and then delete them.
- You can ask us to delete them sooner, and we will.
3. Information we collect
3.1 Information you give us
- Contact and company details: your name, work email address, company name, job role, team size, and anything you write in a message to us. Collected when you request a trial, book a demo, contact us, or subscribe to updates.
- Support correspondence: the content of tickets you raise, and any files or logs you attach (see section 2).
- Billing contact details: name, email and billing address for customers. JetStream is sold through our team and invoiced directly; we do not take payment through this website and we do not collect or store payment card details.
We do not operate user accounts on this website, we do not take payments through it, and we do not host user-generated content, comment sections or public profiles.
3.2 Information collected automatically
When you visit the website we collect technical information through cookies and similar technologies: IP address, browser and device type, operating system, language, referring page, and the pages you view. We use this to keep the site working, to understand which content is useful, and to measure how our marketing is performing, such as which campaigns and channels bring people here, and which pages lead to an inquiry.
Which of these are set, and whether they require your consent, is set out in our Cookie Policy.
3.3 Information from other sources
We use third party business contact data providers to find and enrich information about people at companies that may have a use for JetStream. Information we may obtain this way includes your name, job title, employer, work email address, work phone number, and professional profile details – all of it relating to your professional role rather than your personal life.
We use this only to identify and contact businesses that might benefit from what we make. We do not combine it with anything about your private life, and we do not use it for automated decision-making.
If we contact you on this basis, we will tell you where we got your details, and you can object at any time by replying or emailing privacy@gojetstream.io. We will stop and keep a record so that we do not contact you again.
We also obtain information about you from professional networking and social media platforms where you have made it publicly available, from public business registries, and from marketing partners we run joint activity with. From these sources we may obtain your name, job title, employer, work contact details and professional profile information.
4. How we use your information, and on what basis
| What we do | Why | Legal basis |
|---|---|---|
| Respond to enquiries, demo requests and trial requests | WhyTo answer you, and to work out whether JetStream fits your situation | Legal basisSteps prior to entering a contract; legitimate interests |
| Provide and administer licenses to customers | WhyTo deliver what you bought | Legal basisPerformance of a contract |
| Provide support, including handling diagnostic logs | WhyTo resolve issues you raise with us | Legal basisPerformance of a contract; legitimate interests |
| Send product and service announcements to customers | WhyTo tell you about releases, changes and security matters | Legal basisLegitimate interests |
| Send marketing emails to people who asked for them | WhyTo share the things you signed up for | Legal basisConsent |
| Identify and contact businesses that may need JetStream, using enriched business contact data | WhyTo reach the people whose work the product is for | Legal basisLegitimate interests (see section 3.3) |
| Measure how the website is used | WhyTo improve the site and the things we publish | Legal basisConsent, where cookies require it; otherwise legitimate interests |
| Keep the website and our systems secure | WhyTo prevent fraud and abuse | Legal basisLegitimate interests |
| Meet legal, tax and accounting obligations | WhyBecause we must | Legal basisLegal obligation |
5. Who we share it with
We share personal information with service providers who process it on our instructions, and only as much as they need to do their job. They fall into these categories:
- Website hosting and content delivery
- Email, customer relationship management and marketing tools
- Website analytics
- Support desk and ticketing
- Business file storage and collaboration
- Accounting, invoicing and payment processing
- Business contact data and enrichment (see section 3.3)
Each is bound by contract to use the information only for the purpose we engaged them for, and to protect it to a standard consistent with this policy.
We may also disclose information where we are legally required to (e.g. in response to a court order, subpoena or lawful request from a public authority) or where necessary to establish or defend legal claims.
If Jet Digital is involved in a merger, acquisition or sale of assets, personal information may be transferred as part of that transaction. We will tell you before it becomes subject to a different privacy policy.
We do not sell personal information. We have never exchanged it for money or anything else of value, and we have no plans to.
We may share personal information for advertising. Where you consent to marketing cookies, advertising and analytics partners may receive information about your visit (e.g. the pages you viewed, and identifiers held in cookies) so that we can measure our campaigns and show relevant content on other websites. Under California law this is described as “sharing for cross-context behavioural advertising.”
You can opt out of this at any time, and we honour browser-based opt-out signals. See section 10 and our Cookie Policy.
6. International transfers
Jet Digital is based in British Columbia, Canada. Our website and systems are hosted in Toronto, Canada, and some of our service providers are located in the United States and other countries.
If you are a resident in the European Economic Area, we will take all necessary measures to protect your personal information in accordance with this privacy policy and applicable law.
7. How long we keep it
We keep personal information only for as long as we need it for the purposes described in section 4, and then delete or anonymize it.
How long that is depends on what the information is and why we hold it. The criteria we apply are:
- whether we still have an active relationship, conversation or contract with you
- how long we are required to keep records for tax, accounting and other legal obligations
- whether the information may be needed to establish, exercise or defend a legal claim
- whether you have asked us to keep something (e.g. a marketing subscription) or asked us to stop
8. How we protect it
We use technical and organizational measures appropriate to the risk, including encryption in transit and access controls limiting who can see what.
No system is perfectly secure. If a breach affects your personal information and is likely to create a real risk of significant harm, we will notify you and the relevant regulators as the law requires.
9. Children
JetStream is a business product. We do not direct this website to children, and we do not knowingly collect personal information from anyone under 18. If you believe we have, contact privacy@gojetstream.io and we will delete it.
10. Your rights
Depending on where you live, you may have the right to:
- Know and access what personal information we hold about you, and get a copy
- Correct information that is wrong or incomplete
- Delete information we no longer have a reason to keep
- Port information you gave us, to yourself, or another organization
- Object to processing based on legitimate interests, including direct marketing
- Restrict processing in certain circumstances
- Withdraw consent at any time, where we rely on it
To exercise any of these, email privacy@gojetstream.io. We will respond within the time the applicable law allows and we will not treat you differently for asking.
If you are in the EEA or the UK. You also have the right to lodge a complaint with your supervisory authority. In the UK that is the Information Commissioner’s Office; in the EEA it is the authority in the country where you live or work.
If you are in Canada. You may make a complaint to the Office of the Privacy Commissioner of Canada, or to your provincial commissioner.
If you are a California resident. In the twelve months before the date of this policy we collected the categories of personal information described in section 3, for the purposes in section 4, and disclosed them to the service providers in section 5.
Categories of sources. We obtain personal information directly from you, automatically from your use of our website, and from the business contact data providers.
We do not sell your personal information. We may share it for cross-context behavioural advertising where you have consented to marketing cookies (see section 5). We do not use or disclose sensitive personal information for purposes that would require a right to limit.
You have the right to know, access, delete and correct your personal information, to opt out of sharing, and not to receive discriminatory treatment for exercising those rights.
How to opt out of sharing. Change your marketing cookie setting through Cookie settings. You can also send a request to privacy@gojetstream.io.
Opt-out preference signals. We honour the Global Privacy Control signal. You may designate an authorized agent to make a request on your behalf; we will ask for proof of authorization.
11. Cookies
Our use of cookies and similar technologies is described in our Cookie Policy, including how to change your choices.
12. Changes to this policy
We will post any updated version here with a new date. If the changes are material, we will tell you directly or post a prominent notice before they take effect.
13. Contact
Privacy Officer
Jet Digital Inc.
250-997 Seymour Street
Vancouver BC V6B 3M1
Canada
privacy@gojetstream.io